Transfer handoff
Create the stub, then press transfer on your dialer. Support continues from here.
Smart TV confirmed compatible
Original TV remote available
Internet verified working
Your recent handoffs
Installation Support console
Claim incoming transfers, verify the agent's claims, run the flow, leave remarks. Unclaimed stubs older than 10 minutes turn red.
Incoming — unclaimed
Open — callbacks & in progress
Closed (last 24h)
| Account | Customer | Agent | Officer | Outcome | Mood | Last remark |
|---|
Activation funnel
Every drop between stages has a name attached.
Per-agent accountability
| Agent | Team | Sales | Stubs | Leak % | Cancels | False claims |
|---|
Failure & cancellation reasons
| Reason | Count |
|---|
Per-officer activation rate
| Officer | Claimed | Activated | Rate |
|---|
Callback aging
Exports
Leaks — sales with no stub
From the latest sheet match. Ask the agent in the morning huddle, log the reason. Unexplained leaks past one working day escalate.
| Account | Customer | Agent | Team | Reason |
|---|
Sales sheet upload
CSV columns: account_number, agent_code, agent_name, team, customer_name. Download template
Result
Latest batch match appears here.
Executive report
Download summary CSVUsers
Bulk upload CSV columns: employee_code, name, role (agent/support/tl/manager), team, initial_password. Download template. New users must change their password on first login.
Bulk upload
Add one user
All users
| Code | Name | Role | Team | Status |
|---|